If you have a concern about a benefit, claim or other service, please call AffirmedRx’s Account Services at the number listed on your pharmacy benefits card.

Account Services – (877) 828-5165 (24/7/365)

Call when:

• You want to know if a medication is covered on your formulary.
• You want to know the co-pay for a medication that has been called in by your provider.
• You are at the pharmacy, and your medication claim will not go through.

Patient Care Advocate (PCA) – (256) 864-5116 (8am – 6pm ET)

Call when:

• You need help affording the medications prescribed to you.
• You need help requesting an exception for a non-covered medication.
• Your HR Business Partner directs you to a Patient Care Advocate for assistance.
• You are returning a phone call or voicemail left by your Patient Care Advocate.

Email – PCA@affirmedRx.com