As Baptist Health’s Pharmacy Benefit Manager (PBM), AffirmedRx is dedicated to bringing clarity, integrity and trust to your pharmacy benefits. Below you’ll find resources specific to your pharmacy benefits.
2026 Resources
Member App QR Code
If you have a concern about a benefit, claim or other service, please call AffirmedRx’s Account Services at the number listed on your pharmacy benefits card.
Account Services – (888) 918-1892 (24/7/365)
Call when:
- You want to know if a medication is covered on your formulary.
- You want to know the co-pay for a medication that has been called in by your provider.
- You are at the pharmacy, and your medication claim will not go through.
Patient Care Advocate (PCA) – (270) 551-4001 (8am – 6pm ET)
Call when:
- You need help affording the medications prescribed to you.
- You need help requesting an exception for a non-covered medication.
- Your HR Business Partner directs you to a Patient Care Advocate for assistance.
- You are returning a phone call or voicemail left by your Patient Care Advocate.
Email – PCA@affirmedRx.com