AffirmedRx PBC (“Affirmed Rx”), is providing the below notice to inform members about an inadvertent disclosure, our response, and steps members can take to help protect their information, should they feel it appropriate to do so.
What Happened. On May 16, 2025, we became aware of a mailing error in a letter to certain members dated May 14, 2025 that resulted in the addresses on envelopes not corresponding with the intended recipient’s name. Once the inadvertent disclosure was identified, we initiated a review to determine the individuals included in the mismailing and confirming necessary details to provide members with notification. Please note, if you are a member and received and opened the May 14, 2025 letter you should disregard the information provided and destroy the letter. If you received the letter and have not opened the envelope, please do not open the letter and instead provide the letter to your mail carrier marked clearly with “return to sender” or mail the sealed envelope to AffirmedRx at the address listed below.
What Information Was Involved. The information included within the mailing was a communication regarding a change in medication information. As such, members’ names and medication information were potentially impacted by the inadvertent disclosure. However, Social Security numbers, other identifying information, and financial information were not included in the communication.
What We Are Doing. We are notifying all impacted individuals and appropriate regulatory authorities about the inadvertent disclosure. Furthermore, we are implementing additional safeguards and quality checks to prevent similar incidents from happening in the future, as well implementing trainings to reinforce privacy protocols.
What You Can Do. If you are a member and believe this notice is applicable to you, in addition to destroying or returning the letter, you can monitor your health records and insurance statements for any unfamiliar activity. While the impacted information does not contain financial information, out of an abundance of caution you should remain vigilant in regularly reviewing and monitoring all your account statements, explanation of benefits statements, and credit history to guard against any unauthorized transactions or activity. If you discover any suspicious or unusual activity on your accounts, please promptly contact your financial institution or company. You can also review the “Steps You Can Take to Help Protect Your Information” section below for additional resources.
For More Information. For more information, please reach out to incidentresponse@affirmedrx.com or via mail to AffirmedRx, PBC, Attn: Incident Response, 10200 Forest Green Blvd., Suite 112, Louisville, KY 40223.
STEPS YOU CAN TAKE TO HELP PROTECT YOUR INFORMATION
Monitor Your Accounts
We encourage you to remain vigilant against incidents of identity theft and fraud by reviewing your credit reports and account statements for suspicious activity and to detect errors. Under U.S. law, you are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228. Once you receive your credit report, review it for discrepancies and identify any accounts you did not open or inquiries from creditors that you did not authorize. If you have questions or notice incorrect information, contact the credit reporting bureau.
You have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any of the three credit reporting bureaus listed below.
As an alternative to a fraud alert, you have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without your express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a credit freeze, you will need to provide the following information:
- Full name (including middle initial as well as Jr., Sr., III, etc.);
- Social Security number;
- Date of birth;
- Address for the prior two to five years;
- Proof of current address, such as a current utility or telephone bill;
- A legible photocopy of a government-issued identification card (e.g., state driver’s license or identification card); and
- A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft, if you are a victim of identity theft.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:
| TransUnion 1-800-680-7289 www.transunion.com TransUnion Fraud Alert P.O. Box 2000 Chester, PA 19016-2000 TransUnion Credit Freeze P.O. Box 160 Woodlyn, PA 19094 | Experian 1-888-397-3742 www.experian.com Experian Fraud Alert P.O. Box 9554 Allen, TX 75013 Experian Credit Freeze P.O. Box 9554 Allen, TX 75013 | Equifax 1-888-298-0045 www.equifax.com Equifax Fraud Alert P.O. Box 105069 Atlanta, GA 30348-5069 Equifax Credit Freeze P.O. Box 105788 Atlanta, GA 30348-5788 |
Additional Information
You can further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or your state Attorney General. The FTC also encourages those who discover that their information has been misused to file a complaint with them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.
You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement, your state Attorney General, and the FTC. This notice has not been delayed by law enforcement.
